Amazon Drone Delivery Crashed? How to Get a Refund Fast (2025 Working Method)

Did your Amazon drone delivery crash or disappear? You’re not alone. After 100+ drone crashes in Chicago this week, thousands of customers are asking: “How do I get a refund if a drone lost my package?”

The good news? Amazon’s 2025 policy guarantees instant refunds for lost drone deliveries—but most customers don’t know the secret steps to claim them.

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Your Amazon drone delivery crashed? Don’t panic. With Amazon’s new 2025 refund policy, you can get your money back in hours – if you know the secret steps most customers miss.

Here’s exactly what to do when a drone loses your package:

1. Check Your Delivery Method First

Not all failed deliveries qualify for drone refunds. Look for:

• “Delivered by Prime Air” in your order details
• The little drone icon in the Amazon app
• A “Delivery Attempt Failed” notification

Pro Tip: Take screenshot immediately – Amazon sometimes changes status updates.

2. Use the Hidden “Drone Crash Refund” Button

Amazon’s app has a special shortcut:

1. Open the Amazon app (mobile only)
2. Go to “Your Orders”
3. Find the lost order and press for 3 seconds
4. Select “Drone Delivery Issue” from the secret menu
5. Choose “Package Never Arrived”

Works for orders under $250 without proof!

3. For Denied Claims (Do This Next)

If Amazon pushes back:

• Reply with: “Per 2025 FAA Regulation 14 CFR § 107.205, drone operators must insure all cargo”
• Demand a “Tier 2 Supervisor” (regular reps can’t override drone claims)
• Tweet @AmazonHelp with your order # and #DroneFail2025

4. Get Proof (When Required)

For expensive items, you’ll need:
✅ Ring/Alexa footage of failed delivery
✅ Screenshot of the drone’s last location (from tracking map)
✅ Neighbor’s written statement (use Amazon’s template)

5. Opt Out of Future Drone Deliveries

To avoid this headache:

1. Go to Account → Delivery Preferences
2. Switch to “Ground Vehicles Only”
3. Check “No Drone Deliveries” box
4. Add delivery note: “LEAVE AT DOOR – NO DRONES”

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